one is you pay 9 bucks and another one you pay 2 something dollar every time you rent. They kept saying supervisor working on this and he or she will contact me in 3 days… 10 days already, no one called or emailed. Non of them was able to explain the damages. ( after 21 days) I have called and spoke to 5 people. I have rented the car on may 3rd, and received an email on May 23 saying that there were damages and my account suspended and claim number, etc.
Deleted the video and pics completely after 10 days. I usually record a video before the ride, and take pics, just to be safe. Honda CRV, smooth drive, came back to parking lot, nicely parked. I had an email from zipcar saying that I damaged the car and my account suspended, which I haven’t. P., GGWP, my poor Zipcard 🙁 Categories Personal, 吐槽 Tags account closed, account suspended, At-fault, Car share, damage fee waiver, Re-Open, Zipcar, Zipcar accident, Zipcar cancellation, Zipcar damage, Zipcar Insurance It is great for new users/drivers, who are not 100% confident on their car adaptability and driving skill, to try a monthly plan out at first (or stay on it) before putting much commitment for a shiny deal on the table. Though the termination of account due to minor damage might sound a bit oppressive/tyrannical, a company is obligatory for preventing potential loss after all. My damage waiver was paid month by month and was only good for one cover so I didn’t have much to lose on that. As in this case, my account was closed before the membership term ends and there was no refund for the rest of the term. The accident could be as small as clipping a side mirror according to a reddit folks.) Or this thing was based on a decision making neural network? Any survivors? Who knows?Īnything more? I would say that be cautious of the plan you choose especially for annual plans. Poor accident makers like me who also did not pour much profit to Zipcar could expect this rule. This might not be absolute depending on the specific case. One at-fault accident = termination of the membership. Customers, however, may need to be aware of the one-strike rule of car share companies like Zipcar. What do I think? I still believe that car share concept is great. I ended up with “tears” and regret for not being more careful before the car kissing the pole. “ Zipcar may also, upon notice to the Member or any Associate Member, terminate this Contract if the Member or any Associate Member is involved in an incident with a Zipcar vehicle that, in Zipcar ‘s reasonable sole discretion, renders the Member or any Associate Member ineligible or inappropriate for continued membership.”Īnd I was welcome to return in one year and with an account review. I asked them for the factors that led to the cancellation of my account and was told: They were friendly in the email and told me that I could email them or contact the claim company for any concerns. And the second one said that my account was closed and it was non- negotiable. During the 3-week investigation, they had been quiet and at the end I got two consecutive emails one said that my damage fee waiver was cancelled due to the accident which I would expect as a common sense. My account was suspended after I returned the car which made sense during the investigation of their insurance company.įortunately, since I have been paying for their damage fee waiver insurance monthly, I was not charged a penny. They would inspect it later once I returned the car. After confirming with me that the car was still safe to drive, they told me that I could still operate it until the end of the rental. They asked me to describe the situation and fill out a form for insurance. I called Zipcar immediately to apologize and see what I need to do. Luckily, no one was hurt and there was no property damage either other than the car itself. (thumbs up for the solid pole builder!) I left an obvious long dent mark on the bumper. (But that’s not a valid excuse, that was fully my fault).
Though I’ve drove the same car for 100+miles already, I still felt that the steering wheel was a bit harder to operate than the car’s which I usually drive. In spite of my love of the Zipcar, I recently ran into a small accident with my rental car while pulling my car out from a public parking lot. Their hub network has high density, you can conveniently rent and return cars anytime and they also have workday night discounts. I love the way Zipcar works compared to a conventional car rental service. account suspension/account termination/account cancellation) In addition, let people be careful of some policies and consequences of car sharing. I just would like to share my experience with Zipcar and tips for using their service.
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